The migration for Aetna Better Health of Virginia has been completed. ConnectCenter should now be used, in place of Emdeon Office/WebConnect, to submit claims, check eligibility or check claim status. ConnectCenter gives you a more reliable, more complete way to submit claims, all at no cost to you.
User guides and similar materials are provided below to help answer any questions you might have.
*Tip: To save any of these guides for later use, right click on the link to the guide and choose an option such as "Save Link As." (The name of the download command varies between different browsers.) Once the "Save As" popup window opens, be sure to note where the guideline is being saved. The default directory is often (but not always) your Downloads folder.
|If you wish to retain access to Emdeon Office/WebConnect claims, please take the following steps to establish a Reporting & Analytics Customer Portal account that can be accessed independently of Emdeon Office/WebConnect.|
|1.||Begin by going to https://cihs.customerportal.changehealthcare.com/CIHS/ and selecting the Forgot Password link.
|2.||Provide your email address and the same Username you previously used to access the Emdeon Office / WebConnect portal.
|3.||Once your new password is emailed to you, please make note of the Username and Password for use in future access to Reporting & Analytics.|
|NOTE: The Customer Portal option found in the ConnectCenter Claims menu will open the https://cihs.customerportal.changehealthcare.com/CIHS/ login page. You will need to know your Username and Password to proceed.
If you are unable to obtain a new password as described above, please contact the Reporting & Analytics customer support team for assistance at 877-603-1968, Option 3.
|o||Call (800) 527-8133, option 2 for questions about:|
|+ NEW claims on ConnectCenter|
|+ claim status|
|o||Call (877) 603-1968, Option 3 for questions about:|
|+ the status of Emdeon Office/WebConnect claims |
|+ access to Reporting & Analytics|
|o||Call (877) 667-1512, Option 2 for help with:|
|+ retrieving your Reporting & Analytics Username |