| To get started using the ConnectCenter portal for checking eligibility or claim status |
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To access the old portal, please enter your Username and Password. |
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To get payment information about claims paid after June 23rd 2021, use the new Provider Payment Portal portal:
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About ConnectCenter
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Included Plans:
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- Aetna Life Insurance Company
- Aetna Health and Life Insurance Company
- Aetna Health Insurance Company
- Allianz Life Insurance Company of New York
- American Continental Insurance Company
- American General Life Insurance Company
- Combined Insurance Company of America
- Continental Life Insurance Company of Brentwood, Tennessee
- Coventry Health and Life Insurance Company
- First Health Life & Health Insurance Company
- Genworth Life and Annuity Insurance Company
- Genworth Life Insurance Company
- SilverScript Insurance Company
part of the CVS Health® family of companies and Aetna affiliate
- Union Fidelity Life Insurance Company
- Virginia Surety Company, Inc.
- Washington National Insurance Company
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Need Help?
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| o | Connect Center Customer Support:
Call (800) 527-8133 for questions about: |
| - | Eligibility (option 4) |
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Eligibility benefit requests only provide member active/inactive status. It is not necessary to call for eligibility verification. Medicare supplemental is secondary to Medicare and will pay on all CMS and Medicare approved procedures. |
| - | Claim Status (option 2) |
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ConnectCenter can not provide status on claims until the claims have been delivered to Aetna SSI. For claims that are still being processed by Medicare, claim status will not be available.
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| - | Sign-Up (option 1) |
| o | Provider Payment Portal Customer Support
Call (888) 686-3260 for questions about: |
| - | Remits |
| - | Explanation of Payment |
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